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Privacy Policy

Last Updated: March 7, 2026

Welcome to our application (the trusty app). Our platform is designed to help individuals find compatible partners for marriage in a respectful and secure environment. This service is intended for serious matrimonial matching and not for casual dating.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation.

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

To provide our services, we may collect the following categories of information.

1.1 Personal Information

When creating an account or using the App, you may provide:

  • Full name
  • Age or date of birth
  • Gender
  • Location (city, region, or country)
  • Profile description and biography
  • Photographs
  • Contact information (email address, phone number)
  • Marriage preferences (e.g., desired qualities, timeline)
  • Religious, ethnic, or cultural information relevant to marriage compatibility

1.2 Verification Information

To maintain a trustworthy environment, we may collect identity verification information such as government-issued identification documents or phone number verification data. This information is used solely for the purpose of confirming user authenticity.

1.3 Usage and Technical Information

We may automatically collect information about how you interact with the App, including:

  • Device type, operating system, and unique device identifiers
  • IP address and approximate location derived from it
  • App activity, feature usage, and session duration
  • Log data and error reports
  • Interaction with profiles (e.g., views, matches, messages sent)

This data helps us improve performance, security, and matchmaking quality.

1.4 Cookies and Tracking Technologies

We may use cookies, pixels, or similar technologies to enhance your experience, analyze usage patterns, and maintain session security. You can manage cookie preferences through your device or browser settings.

2. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

  • Consent: When you create an account and provide your personal information.
  • Contractual necessity: To provide and maintain the services you have requested.
  • Legitimate interests: To improve the App, prevent fraud, and ensure platform safety.
  • Legal obligation: To comply with applicable laws and regulations.

3. How We Use Your Information

Your information is used only for legitimate purposes related to the service, including:

  • Creating and managing your user account
  • Verifying profiles to improve safety and trust
  • Matching users with potential marriage partners based on stated preferences
  • Communicating with you about your account or the service
  • Improving app functionality, algorithms, and user experience
  • Preventing fraud, abuse, or misuse of the platform
  • Complying with legal obligations

We do not use your data for advertising purposes or sell your data to advertisers.

4. Data Sharing and Disclosure

We respect the privacy of our users and limit data sharing to the following circumstances:

4.1 Mutual Match Sharing

If two users mutually accept each other as a match, limited profile information (such as name, profile photo, and a brief bio) may be shared between them. This sharing occurs only after both users give explicit consent.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in operating the App (e.g., hosting, analytics, identity verification). These providers are contractually obligated to protect your data and may only use it for the specific services they provide to us.

4.3 Legal Requirements

We may disclose information if required to do so by law, in response to a valid legal request, or to protect the rights, safety, or property of our users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity. We will notify users of any such change and provide options regarding their data.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect user information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Secure data storage practices

While we take strong precautions, no digital system can guarantee absolute security. We encourage users to protect their account credentials and report any suspicious activity.

6. Data Retention

We retain personal information only as long as necessary to provide the service, fulfill the purposes outlined in this policy, or comply with legal obligations.

If a user deletes their account, we will take reasonable steps to remove or anonymize personal data from our active systems within 30 days. Some data may be retained in backups for a limited period or as required by law.

7. International Data Transfers

If your data is transferred to a country outside your jurisdiction (including outside the EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms under applicable law.

8. Your Rights

8.1 Rights Under GDPR (EEA Users)

Under the General Data Protection Regulation, users in the European Economic Area have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete information.
  • Right to erasure: Request deletion of your personal data (“right to be forgotten”).
  • Right to restriction: Request that we limit how we process your data.
  • Right to data portability: Request a copy of your data in a machine-readable format.
  • Right to object: Object to certain types of data processing.
  • Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

8.2 Rights Under CCPA (California Residents)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including:

  • The right to know what personal information is collected, used, and shared.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of personal information (we do not sell your data).
  • The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us through the support section of the App. We will respond to valid requests within 30 days (or as required by applicable law).

9. Children’s Privacy

This platform is intended only for adults seeking marriage. Individuals under the age of 18 are not permitted to use the service.

We do not knowingly collect personal information from minors. If we become aware that a user under 18 has provided personal data, we will take steps to delete that information promptly.

10. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the App’s functionality. When changes are made, the updated version will be published in the App with a revised “Last Updated” date. For material changes, we will make reasonable efforts to notify you (e.g., via in-app notification or email).

Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us through the support section of the App.

For GDPR-related inquiries, you may also contact our Data Protection Officer at: info@thetrusty.eu.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.

 

Thank you for trusting our platform with your personal information.